Marketing Performance Management (41058)

The objective of this course is to define and explain the fundamental aspects of marketing performance management with special emphasis on marketing controlling.

After successful completion of this course students will

  • know the basics of marketing controlling and be able to apply instruments of marketing performance management,
  • understand the emergence and relevance of fundamental marketing concepts and metrics, and
  • have a sound understanding of different approaches for measuring, for example, brand equity, customer equity, and corporate reputation.
  • Furthermore, get first insights on online performance marketing!
Lecturers

Prof. Dr. Marko Sarstedt
M. Sc. Mandy Pick
M. Sc. Martina Schöniger

Contents
  • Introduction: From the Transaction- to the Relationship-Paradigm
  • Methods of Marketing Performance Management
  • Customer Equity Management
  • Corporate Branding
  • Online Performance Marketing
  • Web Analytics, Text Mining & Social Media Analytics
References
Sarstedt_ Mooi_(2014) Sarstedt, M. & Mooi, E. (2019)
A Concise Guide to Market Research: The Process, Data, and Methods Using IBM SPSS Statistics. 3rd Edition, Berlin: Springer Berlin.
Homburg, Kuester Homburg, C.; Kuester, S. & Krohmer, H. (2013)
Marketing Management  A Contemporary Perspective, 2nd Edition, McGraw Hill, Higher Education.
Chaffey Chaffey, D. & Smith, PR. (2017)
Digital Marketing Excellence: Planning, Optimizing and Integrating Online Marketing. 5th Edition, Taylor & Francis Ltd.: Oxford et al.
Credits

Students who already passed the lecture "Marketingkonzepte and -strategien (20009)",  "Marketingstrategien and Kontrolle (20074)", or "Marketing Performance Management (20952)" cannot score a grade in "Marketing Performance Management (41058)"! Find further information here: LSF or in the program handbook ("Modulhandbuch").

Students who want to take the Marketing Performance Management exam have the opportunity to secure five bonus points by participating in the "Google Digital Garage"!
All you have to do is to participate under the link 
https://learndigital.withgoogle.com/digitalgarage, watch all videos and answer all questions - at the end you will receive a certificate, which has to be submitted by 17.01.2020.
All further information can be received in the lecture and the exercise.

Event Details

Lecture:

Lecturer Date  Time Room
Prof. Sarstedt Tuesday 03:00 - 05:00 pm G22A - H2

Please note that the lecture starts at 03:00 pm sharp and therefore ends at 04:30 pm!

Exercise:

Lecturer Date  Time Room
Pick/Schöniger Friday 09:00 - 11:00 am G26 - H1


The exercise starts in the usual manner 9:15 and ends 10:45am!

There will be no exercise on the 1st November!

Please find an overview about the schedule for the whole semester on chart 24 of the lecture slides.

 

Documents

Here you will find all necessary documents.

Letzte Änderung: 01.11.2019 - Ansprechpartner: Webmaster